When to Outsource Online Learning, and When Not To

Like a lot of professors whose field of study is higher education, Jeffrey C. Sun frequently gets asked by administrators at his institution to weigh in on thorny issues they’re debating. When his bosses at the University of Louisville were considering how best to expand their online learning offerings, they asked Sun, a Distinguished University Scholar, for his thoughts on whether the university should hire an online program management (OPM) company or build the in-house expertise itself. 

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