Our assessment resources contain everything you need to begin assessing your learners.

Our assessment resources include:

• Assessment Pack (Student)
• Trainer Assessment Pack (Marking Guide)
• Mapping for each unit of competency
• Assessment Record Tools

Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted:

• Industry consultation
• Robust validations
• Assessment of best practice holistic delivery

We provide all documents to you in Microsoft Word format, so you can easily customise them as required. Our assessment resources can be used for an unlimited number of students within your RTO. Don't forget about our QUALITY ASSURANCE GUARANTEE!

Core units
BSBCUE203	Conduct customer engagement
BSBCUE205	Prepare for work in a customer engagement environment
BSBCMM201	Communicate in the workplace
Elective units
BSBCMM301	Process customer complaints
BSBCUS201	Deliver a service to customers
BSBITU111	Operate a personal digital device
BSBWHS201	Contribute to health and safety of self and others
BSBWOR203	Work effectively with others
ICTICT103	Use, communicate and search securely on the internet

* We can develop additional elective units that are not listed on request (Please contact us for further information).

For delivery timeframes on Pre-Order units and qualifications, please contact us at info@rtotrainingresources.com.au or call us on 1800 266 160.