Our assessment resources contain everything you need to begin assessing your learners.

Our assessment resources include:

• Assessment Pack (Student)
• Trainer Assessment Pack (Marking Guide)
• Mapping for each unit of competency
• Assessment Record Tools

Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted:

• Industry consultation
• Robust validations
• Assessment of best practice holistic delivery

We provide all documents to you in Microsoft Word format, so you can easily customise them as required. Our assessment resources can be used for an unlimited number of students within your RTO. Don't forget about our QUALITY ASSURANCE GUARANTEE!

Core units
FNSASIC314	Provide Tier 2 general advice in general insurance
FNSASIC315	Provide Tier 2 personal advice in general insurance
FNSIBK412	Implement new and renewed insurance program for insurance broking clients
FNSIBK413	Place client insurances with insurer and confirm insurance cover with clients
FNSIBK414	Provide a claims service to insurance broking clients
FNSIBK415	Meet compliance requirements relating to insurance broking
FNSIBK416	Deliver insurance broking services
FNSINC412	Apply and maintain knowledge of financial products and services
Elective units
BSBCMM411	Make a presentation
BSBOPS305	Process customer complaints
BSBOPS404	Implement customer service strategies
BSBOPS505	Manage organisational customer service

• This qualification will include the pre-selected units as listed above.
• Upon request, we can develop additional elective units that are not currently listed.
• If you wish to make any elective changes, kindly reach out to us at info@caqa.com.au before placing your order.
• Please note that any elective changes involving units that are currently unavailable may result in additional charges to cover development costs.
• Please note that the quantity of units delivered will correspond to the number of units included in the training product on training.gov.au

For delivery timeframes on Pre-Order units and qualifications, please contact us at info@caqa.com.au or call us on 1800 266 160.